Tools
Tools overview
What tools are, how the assistant decides to call them, and the tools available in Gabbex today.
A tool is an action your assistant can take during a conversation, beyond simply answering with text. Tools turn the assistant from a passive responder into something that can collect information, hand off to a human, and trigger workflows on your behalf.
How the assistant decides when to use a tool
Each tool is given a clear purpose and a set of conditions. During a conversation, the assistant continuously decides whether the next move should be:
- Answer with text from the indexed knowledge.
- Ask for missing information to give a better answer.
- Call a tool because the moment matches the tool’s purpose.
The decision happens automatically. You do not write rules or flows. You configure each tool’s behaviour and the assistant figures out when to use it.
Tools available today
| Tool | What it does |
|---|---|
| Lead capture | Asks the visitor for name, email, or phone when buying intent is detected, then stores the lead in the dashboard. |
| Escalate to human | Hands the conversation to your team when the AI is unsure or the visitor explicitly asks for a real person. |
More tools are added over time. Each new tool appears in the Tools tab with a clear description of what it does and the settings it accepts.
Enabling and disabling a tool
- Open your assistant and go to Tools.
- Click the tool you want to configure.
- Toggle it on or off, adjust its settings, and save.
A disabled tool is invisible to the assistant — it cannot call something that is turned off.
Configuring a tool
Each tool has its own settings. The most common ones are:
- Trigger conditions — when the assistant should consider calling the tool.
- Required fields — what information the assistant must collect before completing the action.
- Optional fields — extra context the assistant should ask for if the conversation allows.
- Tone overrides — how the assistant should phrase the request, in case you want a different voice for sensitive moments.
Each tool’s documentation page covers its full set of settings.
Watching tools in action
Open the Conversations tab. Conversations where a tool was used are flagged so you can see exactly what the assistant did, what it asked, and what the visitor said. This is the best way to learn how your tools behave with real visitors and to refine the settings if something is off.