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Operating Gabbex

Conversations dashboard

Browse, search, and learn from every conversation your assistant has had — across every channel.

The conversations dashboard is the single most useful page in Gabbex. It is where you find out what your customers are actually asking, what the assistant got right, what it got wrong, and what to fix next.

Where to find it

Open your assistant and click Conversations. You will see a list of every chat the assistant has had, ordered by most recent.

Each row shows:

  • The first message of the conversation.
  • The channel it came from (website, Shopify, WhatsApp, Messenger).
  • The number of messages exchanged.
  • A timestamp.
  • Status flags — escalated, lead captured, resolved.

Filtering and searching

Use the filters at the top of the page to narrow the list:

  • By channel — see only website conversations, only Shopify, etc.
  • By status — open, escalated, resolved, leads only.
  • By date range — last 24 hours, last 7 days, custom range.
  • By keyword — search across the full text of every conversation.

Combine filters to answer questions like “show me every escalated Shopify conversation from the last week”.

Inspecting a conversation

Click any row to open the full transcript. You will see:

  • Every message from the visitor.
  • Every reply from the assistant.
  • Tool calls highlighted (for example, when lead capture or escalation fired).
  • The contact details collected, if any.
  • The channel and any channel-specific metadata.
  • Timestamps on each message.

Learning from conversations

The conversations dashboard is the fastest path to a smarter assistant. The workflow:

  1. Skim recent conversations for ones where the assistant gave a weak answer or said “I do not know”.
  2. Find the underlying question. Was it missing from your sources? Was the answer in a source but the crawl missed it? Is the source out of date?
  3. Fix it. Add a Q&A entry, re-crawl the website, upload an updated PDF, or refine the assistant’s instructions.
  4. Re-test the same question in the Chat tab.

Doing this once a week noticeably improves accuracy. After a month or two, the assistant handles almost everything without intervention.

Resolving an escalation

Conversations marked Escalated need a human reply. Click in, read the transcript, follow up with the visitor by email or your usual support channel, and click Mark resolved. The conversation moves out of the open queue.

Exporting conversations

You can export a filtered list of conversations to CSV from the top of the page. The export includes the conversation IDs, timestamps, channels, and a summary of each conversation. Useful for offline analysis or sharing with a teammate.

Privacy

Conversations are stored as part of your assistant. Only members of the workspace can see them. Visitors do not have an account — Gabbex is not a logged-in chat product — and the only personal data stored is what the visitor chose to share when prompted by lead capture or escalation.

Next steps