Gabbex logo — AI website assistant for small businesses and online stores

Getting Started

What is Gabbex?

An overview of Gabbex — the AI website assistant that answers customer questions, captures leads, and escalates to a human when needed.

Gabbex in one minute

Gabbex is an AI website assistant for small businesses and online stores. You connect your own content — your website, PDFs, Notion pages, or a curated list of questions and answers — and Gabbex turns it into a conversational assistant that lives on your site.

Visitors get instant, accurate answers grounded in your real content. Your team gets fewer repetitive support tickets, qualified leads delivered to the dashboard, and an automatic handoff to a real person when the AI is not confident enough to answer.

What Gabbex does

  • Answers questions 24/7 using only the content you have approved.
  • Captures leads by asking for name, email, or phone when buying intent is high.
  • Escalates to a human when the AI is unsure or a visitor explicitly asks for one.
  • Works on your website, your Shopify store, WhatsApp, and Facebook Messenger.
  • Stays on brand with configurable tone, language, and operator instructions.

What Gabbex is not

  • It is not a generic chatbot that makes things up. Gabbex answers from your indexed content. If it does not know, it says so and offers to connect a human.
  • It is not a heavyweight platform that needs a developer. Setup is point-and-click and the embed is a single script tag.
  • It is not a replacement for your team. It is a force multiplier — it handles the routine so people handle the rest.

Who uses Gabbex

  • Small business owners who want 24/7 coverage without hiring.
  • Shopify merchants answering order, shipping, and product questions automatically.
  • Service businesses qualifying leads before booking calls.
  • Internal teams using their own docs and SOPs as a private knowledge base.

How it works at a high level

  1. Create an assistant in the dashboard.
  2. Connect knowledge sources — your website, files, Notion, or Q&A.
  3. Tune the tone, language, and instructions so it sounds like your team.
  4. Turn on tools like lead capture and human handoff.
  5. Embed the widget on your site or connect a channel like Shopify.

The rest of this documentation walks through each of these steps in depth.