Refund Policy

Overview

This Refund Policy explains how refunds and cancellations work for paid Gabbex subscriptions, prepaid credits, and related fees ("Fees") charged by Jeva Technologies OPC (d/b/a "Gabbex," "we," "us"). This Policy applies together with our Terms of Service. Nothing in this Policy limits any rights you have under applicable consumer protection laws in your jurisdiction, including but not limited to rights under the California Consumer Privacy Act (CCPA), EU consumer protection directives, or equivalent local laws.

Gabbex operates on a freemium plus prepaid/subscription model. Paid plans are billed on a monthly or annual basis with automatic renewal, and certain features may also involve usage-based charges (e.g., tokens or messages consumed). All currency amounts are in US dollars unless otherwise stated.

Cancellations

You may cancel a paid subscription at any time from your account billing settings or by contacting us at hello@gabbex.com with the subject line "Cancel Subscription". Cancellation stops future renewals. You retain access to paid features until the end of your current billing period, unless we suspend access under our Terms of Service.

We do not provide refunds for unused portions of a subscription period simply because you canceled mid-cycle, except where required by law or as stated in the "Refund Eligibility" section below.

Promotional or Trial Periods

If we offer a free trial or promotional access period, any Fees charged after that period follow the plan you selected at sign-up. You are responsible for canceling before the trial ends if you do not wish to be charged, unless applicable law requires a different default. Trial periods are not eligible for refunds once a charge has been processed, except as required by law.

Refund Eligibility

We will honor refund requests in the following circumstances:

• New subscribers — first-purchase accommodation: If you are a first-time paying customer (not a renewal, plan upgrade, or returning customer) and you contact us within 7 days of your first charge, we may, at our sole discretion, issue a one-time full refund of that initial payment. This discretionary accommodation is not a contractual guarantee and does not create an obligation to issue refunds on future requests. It applies only to the initial paid subscription charge and is available only once per customer. It does not apply to subsequent renewals, plan upgrades, add-ons, usage-based charges, prepaid credits, or one-off purchases unless separately agreed in writing.
• Billing errors: If you were charged an incorrect amount or charged twice due to a system error on our side, we will correct the charge and issue a full refund of any excess.
• Duplicate charges: If your payment method was charged more than once for the same billing period, we will refund the duplicate charge in full.
• Statutory consumer rights: Where applicable law grants you a mandatory right to cancel or a cooling-off period (e.g., EU distance-selling rules under Directive 2011/83/EU, or equivalent laws in your jurisdiction), we follow those rules and timelines. Please note that under EU and EEA consumer law, the right of withdrawal for digital content or services may be waived once delivery has begun with your prior express consent and acknowledgment that the cooling-off right no longer applies. Where required by law, we will seek this acknowledgment at checkout prior to granting access.

Where applicable law provides rights that exceed those stated in this Policy, those legal rights take precedence. Approved refunds are returned to the original payment method and typically appear within 5–10 business days, depending on your card issuer or bank.

Prepaid Credits and Token Policy

Prepaid tokens and credits are non-refundable once purchased, except in the case of a billing error or duplicate charge as described above. Credits that have been consumed or applied toward usage are not eligible for refund under any circumstances.

Unused prepaid token or credit balances remain available in your account for use until your account is closed or terminated. Upon account closure or termination — whether initiated by you or by us — any remaining unused credit balance is forfeited and will not be refunded or transferred. This includes voluntary cancellations, terminations for violation of our Terms of Service, and account deletions.

Generally Non-Refundable

Except as stated above or as required by law, all Fees are non-refundable. This includes:

• Prepaid tokens or credits that have already been consumed or used
• Unused prepaid tokens or credits remaining at the time of account closure or termination, which are forfeited as described in the "Prepaid Credits and Token Policy" section above
• Subscription Fees after your renewal date where renewal billing was properly disclosed
• Third-party pass-through costs (e.g., messaging gateway fees, AI model usage costs) already incurred on your behalf
• Fees for partial subscription periods canceled after the refund window has closed

How to Request a Refund

To request a refund, email us at:

hello@gabbex.com
Subject line: Refund Request

Please include in your message:

• The email address associated with your Gabbex account
• The invoice or charge date
• The amount charged
• A brief description of the issue or reason for the request

We will review your request and respond within 3 business days. We may ask for additional information to verify your identity or the charge in question. Processing an approved refund back to your original payment method typically takes an additional 5–10 business days depending on your card issuer or bank.

Chargebacks

We encourage you to contact us at hello@gabbex.com before filing a payment dispute or chargeback with your bank or card issuer. Contacting us directly is generally the fastest way to resolve a billing concern, and we are committed to responding promptly. If you initiate a chargeback or payment dispute, we reserve the right to contest it by submitting evidence of service delivery, authorization, and compliance with this Policy to the relevant card network or payment processor, as permitted under applicable payment network rules. While a dispute is pending, access to your Gabbex account may be temporarily suspended as permitted by our Terms of Service and applicable law.

Changes to This Policy

We may update this Refund Policy from time to time. We will post the revised Policy and update the "Last updated" date above. For material changes, we will provide advance notice by email or in-product notification where appropriate.

Contact

To request a refund or ask about billing, contact Jeva Technologies OPC at hello@gabbex.com, or reach us through your Gabbex account dashboard.